FREQUENTLY ASKED QUESTIONS

What is fibre optic broadband and how is it different from regular broadband?

Fibre optic broadband uses fibre optic cables to transmit data at faster speeds and with more reliability than traditional copper cables. This means that you can stream videos, download files, and browse the internet with fewer interruptions and faster speeds than with regular broadband.

How fast is i-Fibre's fibre optic broadband?

i-Fibre’s fibre optic broadband offers speeds up to 1 Gbps, which is much faster than regular broadband speeds.

Can I get i-Fibre's fibre optic broadband at my home or business?

i-Fibre’s fibre optic broadband is available in select areas. You can check if your area is covered by checking the coverage map on our website.

How do I sign up for i-Fibre's fibre optic broadband?

You can sign up for i-Fibre’s fibre optic broadband by visiting our website and selecting the package that best suits your needs. You can also contact our sales team for assistance.

What equipment do I need to use i-Fibre's fibre optic broadband?

You will need a router to connect to i-Fibre’s fibre optic broadband, which we provide on a free-to-use basis.

Is i-Fibre's fibre optic broadband secure?

Yes, i-Fibre’s fibre optic broadband is secure. We use advanced encryption technology to protect your data and ensure that your online activities remain private.

What kind of customer support does i-Fibre offer?

i-Fibre offers 24/7 customer support via phone, email, and chat. Our support team is local, in your area and always ready to assist you with any issues you may have.

How long does it take to install i-Fibre's fibre optic broadband?

Installation times vary depending on your location and the package you choose. Our technical team can give you an estimated installation time when you sign up.

What happens if I move to a new location?

If you move to a new location, you can transfer your i-Fibre broadband service to your new address. Contact our support team to arrange the transfer.

What is the pricing for i-Fibre's fibre optic broadband?

Pricing varies depending on the package you choose. You can view our packages and pricing on our website or contact our sales team for more information.

What are the benefits of using i-Fibre for my business or home?

i-Fibre offers the fastest and most reliable internet service available, with unmatched bandwidth and low latency. We also provide 24/7 customer support and a range of additional services.

How reliable is i-Fibre's service?

i-Fibre’s service is highly reliable, with minimal downtime and fast repair times if issues do occur.

Is there a limit on the amount of data I can use with i-Fibre?

No, i-Fibre does not have any data caps or limits on usage.

Can I keep my current email address if I switch to i-Fibre?

Yes, you can keep your current email address if you switch to i-Fibre.

Are there any hidden fees or charges associated with i-Fibre services?

No, i-Fibre does not have any hidden fees or charges. We are transparent about all costs and fees associated with our services.

Can I cancel my i-Fibre services at any time?

Yes, you can cancel your i-Fibre services at any time. To cancel your service a 30 day notice period is required. Please contact our customer service team to initiate the cancellation process.

How does i-Fibre compare to other internet service providers?

i-Fibre offers the fastest and most reliable internet service available, with unmatched bandwidth and low latency. We also provide 24/7 customer support and a range of additional services.